Associating Live Activity with Ticket by Custom Button
Hi SAP C4C Experts!I'd neet some support on the following issue:The requirement is to implement a button to the live activity, so that as soon as an inbound call arrives, the agent is able to click a...
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SAP Cloud App Studio - C4C Development
Hello, I want to enhance some developments on C4C but i receive an error code which is ''Scalable solutions is not supported. Use customer-specific solutions instead'' when i try to use Sap Cloud App...
View ArticleAccess Restrictions for 'Appointments'
Hello * , In the Access Restrictions of a Business Role one can set a Restriction Rule for 'Appointments'. One of the Restriction Rules is '1: Obsolete: territories, Accounts, Employees (for...
View ArticleSAP C4C standard screen extension.
Hi All ,I have this requirement in C4C Accounts screen in registered Products screen, wherein I need to Add more fields which are custom, and not in standardscreen , we need to add some more columns...
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Give permission to update a contact information to only one user in C4C
Hello, I would like to know how to implement in C4C the following business requirement : for each contact we have assigned a Main Employee Responsible, using the Buying center functionality. Now we...
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Display PDF quote without 'test copy' water mark.
Hello experts! When I click in "View PDF" action inside the customer quote screen the generated PDF (standard) shows a water mark "Copia de teste" (test copy in portuguese). This occours in QAS and PRD...
View ArticleOrg Structure Data Source
We are working to create some reports that will connect the activities to the org structure. Has anyone found a data source that connects the org unit to the parent org unit? I have searched and have...
View ArticleRestrict attachment on generate summary action.
Hello Experts - Here is the requirement. When we click on Summary button on Appointment activity, it automatically generates a Summary report and attaches to the attachment and my requirement is to...
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Problem with Code list restriction
Hi pros, I set up a Code list restriction for object Lead using an extension field Subcategory as code to restrict and Category field as Control field: But when I select a particular category for a...
View ArticlePossibility of customer email whitelisting for C4C email campaigns
As customers become more and more sophisticated protecting themselves from spam messages, they all use browsers' spam-marking features. All of today's browsers set up filters against spam emails, and...
View ArticleMash up integration from C4C to ECC using SSO ( Certificate based )
Dear Experts, We are searching for the feasible solution of a mash up integration from C4C to ECC using SSO which either may be certificates based or SAML authentication based authentication. Could you...
View ArticleCalculation of tickets Turnaround time(TAT) with the help of reports
Hello Experts, We are trying to calculate turnaround time(TAT) of a ticket and show it in reports for each ticket. But unfortunately there are no key figures available like we have for AHT(average...
View ArticleAccount Hierarchy Integration ECC>C4C
We have been testing the new C4C account hierarchy integration with ECC that was delivered in 1405 with the COD_CUSTHIERMAS Idoc. We have the basic integration working, but find we have many conflicts...
View ArticleSAP C4C integration with Marketing Automation system
Hi, have you integrated C4C with Marketing Automation systems such as Oracle/Eloqua, Marketo, Hubspot, Act-On etc? If yes, could you share some experience and main things about it? Thank you! Juha
View ArticleMash up Integration of C4C, EC and Open Text
We are searchng for a solution to integrate EC, C4C and Open Text (cloud) via mash up. Can anyone help with this? Thanks Rita
View ArticleSAP Cloud for Customer, extended for Windows 8.1 without Microsoft account
Hello, My client wants to deploy SAP Cloud for Customer, extended to their users on Windows 8.1 laptops. Is there a way to deploy the app centrally without users having a Microsoft account? Thanks
View ArticleUpload List of Value for a Extension field of type List
Hello In our current implementation , we have a extension field ( Custom field needed on Account ) of Type "List".We have around 800 Values which we need to maintain as a drop down in the list. Is...
View ArticleExternal web services time out
Hello everyone, I have a problem with external web services, the execution of the web service takes 3 minutes, but in C4C wait only one minute and appears time out error best regards.
View ArticleUpdate for from number CODOUT_INT_CUSTOMER failed; interval is already in use
Hi All, I am not able to change the existing external number range set up in "Integration of Business Partner data from your Cloud Solution to ERP" in C4C. By default, in C4C, there are number ranges...
View ArticleSurvey Results
Hi I create a surveyAnd I gave score to every answer optionAfter filling out the survey,Where can I see the survey results ? Thanks Ohad
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