Define rule for visibility of a field
Hi experts,at 26:01 of SAP Cloud for Customer - Planned February 2016 Release Briefing (ALT Version) video SAP Cloud for Customer - Planned February 2016 Release Briefing (ALT Version) - YouTube I see...
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Closed status of customer Ticket under dropdown
Hi Guys, I have a requirement where in customer ticket we need to include closed status as well in drop down even when ticket is completed. As per standard functionality closed status will not appear...
View ArticleRestrict Service category level values based on Ticket type
We have a requirement to restrict the values in service category levels based on ticket type. I was not able to do this via workflow/ code list restrictions.Is there any other way we can achieve this?...
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Unable to connect to C4C through PI
Hi Experts , We are trying to integrate our ERP with C4C through PI and have done the connection between PI and C4C by importing the certificates. Now as per the document we are being adviced to run...
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Can't create related opportunity
Hi pros, I want to create a new related opportunity for an existing one. So I click New, fill in the fields and click Save. After that system crashes and no opportunity is created. I tried to do that...
View ArticleC4C ECC Search
Hi, we have C4C with ERP Integration, since 1508 new functionality ECC-Search is available. Unfortunaely it doesn't show anything from ECC, (but is checking keys correctly). Neither in Docu nor in...
View ArticleSales Area Dependent Relationships
Hi all, there is the new Feature of Sales Area Dependent Relationships. Can someone from product Management please explain what this can exactly do? Does the replication work both ways...
View ArticleSales Team in Opportunities
Hello All, I have a requirement to maintain custom roles in the 'Sales Team' for opportunities in C4C. Please suggest the configuration steps for this. ThanksGeetika
View ArticleEnlarging frames of e.g. table with contacts - spanning the whole page
Hi, I am looking for possibility to enlarge inner frames in contact window e.g. In the frame are only displayed 10 contacts and there is a scroll bar. The area below remains unused. Are there any...
View Articlefew row content frames with scroll bar - adapt frame / table size
Hi, sometimes very few rows of content e.g. of tables are displayed - unfortunately. Does anybody know how to expand these frames to provide more space for contents? Thank you,Chris
View ArticleUpload Routes in C4C
Hi, I have a required for uploading routes in SAP C4C from legacy system. Legacy system can provide me data in Excel file. As number of routes for more then 4000, manually creating routes would...
View ArticleiPad offline mode only available in extended edition ?
Hi, I have installed sap cloud for customer for iPad from the app store on man iPad. I did not install the Extended Edition, just the normal app for iPad. I would like to know if there is an offline...
View ArticleLead deletion
Hi All, Is it possible that Can lead be deleted in SAP cloud for customer ? if yes how ? Thanks Regards Hemant Joshi
View ArticleResource Scheduler --- out look calender integration
Dear SAP C4C practioners, This topic is related MS outlook to the resource scheduler in SAP C4C service. Out look calendar is not capturing theschedules of the technician in the system. Please any...
View ArticleC4C1602: what is "Dedicated Sales Territories" in Account?
Dear All, in C4C1602, in the Account master data (path: Customers WoC-> Accounts), under the “Sales Territories” tab, there are to sections:"Sales Territories" (not able to add new items manually)...
View ArticleC4C 1602: what is the "Active Pipeline" and "YTD Revenue" in Account?
Dear C4C experts, in C4C 1602 (the C4C system is integrated with ERP for Customer master data and Quote-to-Order), in the Customers WoC -> Accounts, when open an Account master data, there are 2...
View ArticleAdding a Survey to tickets
Hi I created a new survey and I want it to be available in ticketsWhen entering the ticket and opening the surveys tab and trying to add a new surveyI receive the message:'No records found'What I need...
View Articlehow can I see a report view to add it to a work center
Hi,I've created a new report view and assigned it to the work center view Opportunities. However, when I go to the Opportunities work center view, I don't know how to bring in the report. The...
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Embedded report under Account Tab
Hi All, I have created a cloud data source, created a report and embedded the report into Customer TI under a new Tab. Now, if i run the report under reports section with Account ID as input, it works...
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Icon for Customers ?
Hi Experts, I am trying to understand how can I change the Icon of the customer.In Standard screen, I see for Individual Customer that the Icon for the customer are different, where else for the...
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