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Personalize Export filter in Data Workbench

March 22, 2016, 8:55 am
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Hello everyone,

 

I have tried working with the new function "Data Workbench" in C4C. This goes quite well, but we are facing a crucial problem.

 

In our context, we have different types of customer, and this is an important information. So we have created an extension field "Type" for Account object, and it is mandatory. Everything is basic customizing process.

 

When we want to export Account using Data Workbench, and select data according to the "Type", the field is not available in the filter. The same for all other extension fields.

 

Is it possible to personalize the export filter in Data Workbench? Or at least add some extension fields?

 

Thank you very much for your answers!

 

BR

Alicia

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Monitoring C4C via Solution Manager

March 22, 2016, 4:57 am
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Hello,

 

I found a note 2065362 which describes the monitoring setup for C4C in Solution Manager.

There are some configurations necessary, for example the connection via certificates between both systems and configurations in tenant and solman workcenter Root Cause Analysis.

 

Can anybody tell me what can be monitored? Is there a list of "features" or some screeenshots?

 

Regards,

Julia

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Mapping Account Groups ERP HCI C4C

May 20, 2014, 1:01 am
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Hi Experts,


We are setting up C4C via. HCI interface to SAP ERP and we only want certain account groups to be loaded into C4C. E.g. we do not want ship tos, bill tos etc. That, we can control in the initial load, where we can search out the Business partners with the relevant account groups, and only load them. So far so good. But…

 

If the we create a new business partner e.g. a ship to, this would generate an idoc which would be sent to C4C. In this case we can set the mapping in C4C (Code List Mapping) to not consider this account group, and the result is the message fails coming into C4C. This would not be the best solution, since it would end up in a lot of failed messages in Web Service Message Monitor.

 

Another thing, we cloud make a logic in the HCI where we ignore the IDoc (Message type DEBMAS_CFS E1KNA1M) Segment 000001 Field Name KTOKD, if it is not within the range of account groups we want in C4C. This is not a good solution either, since the message type DEBMAS_CFS  still creates underlying IDoc with message types ADR3MAS03 and ADRMAS03, and since the parent IDoc is not transferred to HCI, the underlying messages will fail in the Web Service Message Monitor.

 

Do any one know any way to handle this? Or is not considered to filter on account groups in C4C? From a business perspective it doesn’t make sense to have ship tos in the C4C, if you are not working with Sales Documents. I know this was possible in CRM on Premise via. T.Code PIDE in ERP, but is it possible for this solution? Additional we would need to create a user exit that would only generate an IDoc, if the account is within the allowed account groups. But we prefer standard solutions Any advise is much appreciated.


Best Regards


Anders

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e-mail blast/Reply to

March 23, 2016, 7:09 am
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Hello experts,

Can anyone tell me where I can set the email address for the field Reply to (screen)?

I guess that if I send an e-mail from sub-domain marketing.xyz.pl, 'reply to' address e-mail should be the same.

regards

Ewa

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C4C ODATA function imports and annotations?

March 23, 2016, 11:20 am
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Hello,

 

I have seen/read a lot of articles and tutorials for creation of function imports and annotations from on premise (ie. segw) system.  However, I couldn't find any information on C4C ODATA regarding how to create function imports (from actiion) or annotations?  Has anyone done that before?  If you can point me some directions, I would greatly appreciate.

 

Basically, I'm looking to create ODATA service from business partner and related objects by query on communication data (email) and then find the account that has specific role that has relationship to contacts returned from communcation data query.

 

As far as annotations, I'm just looking for some information on how to create annotation file easily on C4C like what we have in SEGW and the annotation could be used on WebIDE to create app from smart template.

 

Best,

 

--Jamie

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SAP C4C 1605 Release

March 23, 2016, 6:18 pm
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Hi,

 

Can anyone please share the link to the recording for 1605 release?

 

Regards,

Subhasish

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Set expiration date in Sales Quote

March 23, 2016, 12:54 pm
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Hi guys.

 

I need to set new expiration date in Sales Quote. How can I do this configuration in SAP C4C?

 

Regards.

Thanks.

 

Wagner

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Mashup visibility in C4C

March 18, 2016, 4:57 am
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Hi,

 

I have created a new URL and HTML mashup for ISU Transaction in C4C. But I'm not able to make it visible.

 

The button beside mashup is greyed out. Any help would be appreciated.

 

Please find below screenshot

 

Thank you

 

 

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Marketing campaign aren't sending

March 24, 2016, 12:23 am
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Hi pros,

 

I have a problem with marketing campaign execution. I activate a marketing campaigns with three contacts (each having my personal email) and see results stating that emails were delivered but not opened:

campaign_results.PNG

 

But I do not have any emails comming to my email, nothing in spam too.

 

In business config I checked "Send emails to business partners" option:

fax_setting.PNG

 

I also have all S/MIME options on:

key_pair.PNG

smime.PNG

 

What could cause emails not to be devilered?

 

Best regards,

Nadezhda Rukavishnikova

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Lead can't convert to sales lead

March 24, 2016, 1:24 am
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When  i  create a lead（marketing） and  want to convert it to sales lead,

 

but in the screenshot below you can see the button is gray.

 

Please tell what i can do, and then could vonvert the Marketing Lead to the Sales Lead, thank you !

Leads.PNG

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Color Codes missing after 1602 Upgrade for Visits & Appointments on Calendar View in C4C

March 24, 2016, 2:24 am
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Hello all,

 

we use the Retail Execution scenario in C4C and use Objects like Visits and Appointment. Before 1602 there has been the ability on the C4C Calendar to show the status of Visits / Appointments color coded (red, green, yellow).

 

After 1602 Upgrade this functionality is gone.

 

Was this removed as functionality? Is there a way to configure this?

 

Thanks for your Feedback

 

Michael Hollenbach

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Cloud for Customer oData appointment location

March 24, 2016, 2:58 am
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Hello all,

 

I am trying to retrieve the location of an appointment with the C4C oData service.

 

When no location is assigned to the appointment, the location of the customer will be used. In this case it is possible to get the right location from the Accountcollection.

However it seems that when a specific location (which is not the address of the customer) is assigned to the appointment, there is no way to fetch it through the oData service.

Is there someone who has found a solution for this?

 

Thanks for your help.

 

Thomas Swolfs

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Sales Office vs. Org. unit C4C

October 20, 2015, 1:25 pm
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Hi AlI, I have a scenario that includes the integration of C4C with ERP.

 

On ERP, the customer has 3 sales organizations and different sale offices working with these 3 organizations, in other words, a scenario of 1 employee for N teams.

 

OnC4C, the possibility for the assignment of a single (01) employee in an organization structure is on a 1 to 1 ratio.

 

Have you ever had a scenario like this one?  Any suggestions/recommendations?

 

Many Thanks

Mônica Betini

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The return of the service process

March 21, 2016, 11:32 pm
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Hello,here a question i want to know .

 

when a suppot ticket completed,

 

customer service center how to return visit customers in c4c system ?

 

if you know , please tell me the detail process about it , thank you !

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Contact face off in C4C

February 22, 2016, 5:49 am
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Hi C4C community,

 

I have a business requirement to capture the face off for each contact in C4C.

 

It means that for each contact, there is one employee who is the main interlocutor for this contact and who has a privileged realtionship with this contact at the customer's site.

 

How can I implement this in C4C ?

 

I searched for some "contact owner" field on the contact object, but could not find it, and I could not create a custom field on the standard contact object, to link it to the employee object.

 

Any idea will be very welcome.

 

kind regards,

Christophe

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Expose a personalized report view in a dashboard

March 24, 2016, 8:00 pm
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Hi All,

 

I've created a modification of a view of a report

 

Report: Customer Insight: My Team's Activities By Month

View; Team's Activities by Employee

 

I want to now show this modified report view in a new dashboard we created. However when I go to the new dashboard and add a report, when I get to the Variant selection screen, it doesn't show up, only the Initial view.

 

Any idea how I can get this to work?

 

Thanks in advance

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Restricting report download

March 24, 2016, 4:28 am
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Hi pros,

 

How can I hide all download options from report view?

exccel.PNG

 

Best regards,

Nadezhda Rukavishnikova

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C4C - How to do a html mashup ?

March 24, 2016, 9:04 am
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Hello,

 

I try to do a html mashup into C4C (integrate an external webpage into a panel).

 

The frame is here but it doesnt display anything, it's white inside.

I tried directly to create that via Administrator in C4C or via the Cloud Application Studio.

The results are the same.

 

But when I followed a complex tutorial about googlemap mashup, it worked half.

http://a248.g.akamai.net/n/248/420835/d047db12c76fe649a7a6727dd1f2d16dd466a47fc88554db2d49e7d267f99a5b/sapasset.download…

The map was displayed but I couldn't enter a parameter (address).

It came with a lot of steps : parameters binding, PTP, inport/ouport etc...

 

When i followed simple tutorials (only to display something), it didn't work.

 

Thank you in advance.

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Setting up custom RSS feed in C4C Extended Edition app for iPAD

March 25, 2016, 3:15 am
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Hi,

 

Can anyone please share the steps for setting up custom RSS feed in C4C extended edition app for iPAD.

 

Regards,

Subhasish

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Reporting Roadmap C4C

March 22, 2016, 3:42 am
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Hi,

 

With the RUI I have noticed a few things are not available that were in HTML5.

 

1) There is not a 'favourites' folder for storing your favourite reports.

2) The navigation function between reports is not working

3) The 'sort by' filter in the report list is not working as expected

4) When the reports are in a hierarchy table view, it is necessary to widen the table columns to be able to view properly. However as soon as you do this and drill down further into the hierarchy, the column width reverts back to its original width.

 

Does anyone have any information about this and whether these functionalities will be included/fixed in a future update?

 

Final quick question:

 

How does a user delete their own report views? If this is not possible, is there a way to restrict business users from editing selection, column and row values and also to restrict saving their own report views?

 

Thank you,

Anouska

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