Hi Experts,
I have a requirement to restrict the standard OVS appearing under Assign Team in Service Tickets based on the Service Ticket category selected.
Eg: If the ticket category is Claim Inquiry the Assign Team OVS should pop up only a specified set of teams instead of showing the entire list of teams available in the C4C tenant.
Kindly provide your inputs regarding this requirement.
Thanks in advance.
Regards,
Navin Kandasamy
Hello,
I have a particular requirement where I have to develop various reports out of Opportunity Header Data source. Here we have a specific requirement on Selection screen where data need to be fetched on Start Date using Relative selects of 10 days, 21 days and few such custom relative selects.
At present, these values are not available by default.
I want to know if we can create relative selects in C4C.
Regards,
Omkar Uthale
Hi,
We have the option when we load the CRM with a new attachement to use a dropdown list called attachement type. Is there anyone who can explain how the different types is administrated? How can i change the different types available?
Is there any other way to create some kind of attachement structure? In our old CRM we have folder structures or different headlines where we stored the attachements.
Greatful for some help. Best regards /Erik
Hi Experts,
There is a requirement to access SAP Hybris screen inside a C4C tenant using a Mash up.The activities which are done in Hybris like Order creation, Order history viewing and all other stuffs needs to be done in C4C by navigating the Hybris screen inside C4C object.(eg Sales Order Tab of Customer TI screen)
Which Mash up should we go for and also provide the steps and prerequisites need to followed for achieving this.
Thanks in advance.
Regards,
Navin Kandasamy
When using HTML5, I can see tooltips for labels. In the Responsive UI, I cannot see tooltips. Is it available or planned to be available in the Responsive UI?
Hello Everybody,
We are trying to convert a Lead (Marketing lead) to an opportunity but we are unable to activate the action. It is shown grayed.
Which are the prerequsites to activate the action to convert the lead?
Thanks and best regards,
Juan Mariño
Hi
Can some one provide information on
1. How to set up campaign header replication from CRM on prem to C4C
2. Is there a initial load program to migrate Campaign headers from CRM on prem to C4C,
Thanks in advance
Regards
Piyush
Dear,
I'm currently creating multiple dashboards for our sales reps.
On one dashboard, multiple charts are displayed with multiple key figures.
e.g.
Chart 1 - Opportunities - Expected Value & Item Value per sales rep
Chart 2 - Opportunities - Item Value per product category
Chart 3 - Opportunities - Pipeline per month - Expected Value, Item Value & Weighted Value
Chart 4 - Opportunities - Expected Value & Weighted Value per sales phase (proposal, identified, ...)
Now every chart defines its own color scheme.
In Chart 1, Expected Value is blue & Item Value is green.
In Chart 2, Item value is blue.
...
Is it possible to set the colors for the key figures manually? So a key figure always has the same color, no matter which chart it is on. This is to avoid confusion.
Thanks!
Best Regards,
Sam Vanderlinden
Hello guru's,
We have activated the ERP Cockpit as described in the documentation:
***
From the details of the account on the Sales Data tab you can also launch the ERP Cockpit with Actions ERP Cockpit and you can open an ERP Customer Factsheet as PDF with Actions ERP Customer Factsheet presumed your system is connected with ERP.
Prerequisites
To enable the Cloud for Customer system to launch the ERP Customer Cockpit you must do the following adaptations:
The service cfs_application is shown in the next screen.
Alternatively you can also to the following:
Start transaction SE80, select Web Dynpro Comp/Intf. and enter CFS_COMPONENT and click Display. Then open web dynpro applications cfs_application and under the properties, copy the URL from field URL.
***
When we test it we get the following result:
This page can’t be displayed
•Make sure the web address http://app-SYSID-hq-01.CUSTOMER.com:8000 is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.
Fix connection problems
Have any of you worked with this, and can help us solve this? Is it a network failure? We have considered that we might miss some POWL in ECC, but this is not described in the documentation.
Any suggestions are welcome
Kind regards
Anders
Hi All,
I have a requirement to display a URL in a HTML mashup on the workcenter floorplan screen. I have been able to display the same in the account tab, however the requirement is to display it under the WCF. I have been able to create the embedded component and assign that component to the WCF page, however, it only displays the blank IFrame. Any pointers would help.
Regards,
Sandeep
Hi,
I'll needto schedule an automaticdaily download of a specificcustomreport,that I have previoulsly created, onan external folderin csvorxls format.
I have verified thatyou can doan automatic sending of a mail with the report attached,but I can notfind a solution forschedulingthe downloadona system folder.
Can you help me to find a solution?
Thanks
Carlo
Hello everyone,
After creating a custom report, when assigning it to different work center views, it is sufficient to assign it to only one work center view that users have access to, or a certain or multiple work center view should be chosen?
Thank you very much for your help !! 
Hello,
I have a question about the partner contacts. Is it normal, that when I create a new partner contact, the system will generate automatic a business user for this contact?
Regards Kathrin
Can anyone provide exact steps to create 2 dependent drop downs?
The requirement is to create custom BO having 2 fields Category and Sub-Category.
Sub-Category should depends from Category.
Here are Category values:
- UK
- USA
Here are Sub-Category values:
- London
- Liverpool
- Dallas
It should be possible to make sub-categories dependent from Category. For example it should be possible to choose only London and Liverpool in case category is UK.
Here are how I tried to implement this.
Within custom BO created 2 fields.
1) element Category : CategoryListCode; - based on static Code List.
2) element SubCategory: SUBCATEGORYCode; - created based on Business Configuration Object and Business Configuration Set.
In the UI designer I was using Codelist Context Mapping in order to constrain Sub-Category with Category.
I do not see any errors, but Sub-Category field always empty. Could you please help to figure out?
Hello Team,
I am currently working on Business Analytics and in the area of Business Partner realtionship - reports.Currently the standard datasource is providing "Realtionship Name" but not "Realtionship Description" and "Reverse Direction".But, unfortunately i would like to have reverse direction data in the customer report. Please can any one suggest.
I need the reverse direction data for Partner Customer and SubPartner Customer.
Standard datasource shows up like
Looking forward for support.
Thanks in advance.
Rupesh.
Hi pros,
Can C4C ve integrated with Outlook and Excel 2013-2016? We couldn't integrate it by ourselves with Outlook 2016? so I wonder if any of you have some suggestions.
thank you before hand for your reply.
Best regards,
Nadezhda Rukavishnikova
Hello,
I have couple of questions with regards to side bar
If the above are not configurable can be done through PDI development?
Hello
I've some troubles with C4C + CTI + Contact Center integration.
Inbound calls:
If I simulate an inbound call to C4C, CTI adapter says "OK". But nothing happens and call doesn't reach into C4C Live Activity pane.
Outbound calls:
If I click the number, call data appear in the Live Activity pane. But that's all, call doesn't pass further.
And why phone numbers sometimes don't form a link?
I've already checked browser settings and "CTIMain.htm" iframe is refering to http://localhost:36729/CTIMain.htm.
I would be grateful for any ideas.
Liivi
Hi Experts,
I have recently updated to windows 10 and also at the same time cleaned all my old files on the system.
When I try to create any object in SDK, I get the following error. "XRepository Error: Repository Path xxxx is not valid or not found". What strange is that I dont get the error while creating the project. However as soon as I create any object. It throws this error and does not allow me to proceed further.
I have uninstalled and re-installed a clean SDK and also changed the project and import settings and still the same issue.
Regards,
Amber Badam
Hey community,
Error "Please add an e-mail template for language English". How can I disable the configuration for the language or what I need to change in HTML code to be accepted?
Best regards,
Bruno Tiago