Marketing - Content
Hey community, My first time working in marketing options. I download one model in HTML but there is a erro: "Please add an unsubscribe link to your e-mail, because for legal reasons all marketing...
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External ID missing in outbound BP replication message
Hi Experts, In the BP replication out message , External ID is missing. Strange enough I see the external ID as soon as the customer is created. Thus the BP number ranges in Business Configuration and...
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Industries that are currently implemented with C4C
Hello, I found out on a training in OpenSAP that the following are the current industries that have C4C implementation:Aside from those shown above, are there other industries that can be implemented...
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C4C | Target Groups | How can I use marketing permissions & communication...
Dear all,in our contacts, we of course maintain marketing permissions, but in addition we specified different communication categories (as requested in the System Setup). Now I want to use these...
View ArticleAutomatically populate Surveys in a Visit
Hi,I have set up an activity plan and routing rules , with a simple rule where Account country = 'US' and have activated the routing rule. I am expecting when I open the visit on the IPAD and click...
View ArticleConditional Workflow Rule
Dear all, we have a requirement where we want to send an e-mail notification to the opportunity owner, when a certain status is not reached after the close date.F.E. : Close date is 23/10 -> if...
View ArticleOpportunities - Changes in Org Model
Hi All, We have recently made some changes in our Org model and sales organizations. Old Situation: - Company X - Sales Unit ABC (checked as sales organization) Here the sales unit we are using is...
View ArticleDoes C4C support ITIL V3 framework?
Hi, Does C4C support ITIL V3 framework for Service Management. We are planning to implement C4C Service as a Service Management tool which will be based on ITIL V3 framework. Can anyone please share...
View ArticleWorkflow rule Condition: Equal to 'Blank'
Hi all, Is there a way to use 'blank' as a condition value in workflow rule?this would make things much easier for fields containing a lot of possible values, if you want to check whether the fields...
View ArticleOpportunity to Service Contract
Dear Experts Is it possible to create a Service Contract as a followup of Opportunity in C4CThis is because, we have a scenario where we don't want Sales quote/order, only a service contract to be...
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add a button on the tab of products (customer quote)
Greetings , I need to add a button on the tab of products (customer quote), the button will execute a web service that will bring colors for each existing position on the grid of products, I added a...
View ArticleCreating leads from excel
Hey community, In leads I download the excel for leads but how I load the excel to the system? Best regards,Bruno Tiago
View ArticleI like to understand what audit trail options are available in C4C
I like to have the option to report on 'strange' behaviour in C4C.E.g. a sales person is downloading all account to Excel. Can somebody share his experiences? Thanks, Ron
View ArticleC4C to PI to ECC
Hi All, We have a customer replication happening at our end in two ways: ECC to C4C -> Sold to Party replication.C4C to ECC -> Propsect replication. However, when we make any change to Customer...
View ArticleEnhancement Implementation
Dear experts, have you tried enhancement implementation functionality?Could you please give me an example of how to use enhancement option BusinessActivityExcludeCodeValues? /* Add your SAP Business...
View ArticleC4Service (Employee Support) - Queues & Teams
My understanding of teams is that it is automatically derived based on the service organization units defined in the org structure. Under Service work center we have Queue and Employee Support as...
View ArticleDesigning Reports in C4C
Hello Experts, I have added 3 Extension fields(Drop down fields) in Account BO having the same values for the drop down.(e.g. all the 3 fields contains D1,D2,D3 values in dropdown). Is there any way...
View ArticleAdvanced returns management
Hi, is there any roadmap for the integration of ERP's Advanced returns management functionality in C4C?Like the integration in CRM on premise? Thanks, Borut
View ArticleIntegration CRM C4C : installed base
Hello. I have looked for the information with no result. So let me explain my case.I use an installed base set inside a CRM system I want to replicate into C4C with HCI/PI.As it is possible between ERP...
View Articleusign duplicate check in a custom data entry screen for Account data entry
Hi, I have a requirement to build a custom data entry screen for creating Accounts and contacts. Is it possible to use the duplication check functionality with a custom object and UI? Regards.Brad.
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