Integration
Hello Experts, Kindly suggest me in what activities need to be performed in scoping and questions for integrating non sap systems.Awaiting for your valuable response. Thanks in advance. Regards,Lakshith
View ArticleCan C4C integrate with Sharepoint as an external Knowledge base?
Has anybody attempted to use Sharepoint as an external knowledge base for C4C (which can searched from a Service ticket to find relevant knowledge articles)? According to the Administration guide:The...
View Articlecompetitors function "parent competitor"
Hello together, I have a question about the competitors. On the customer mask there is the function "parent account". Is there the possibility to set such information for the competitor mask, too?...
View ArticleCloud to ERP Service Notification from C4C
Hello Do you any information how the service notification is created in ERP from C4C ? Many thanks, Vic.
View ArticleAutomatic Approval of Feed Requests
Hi Community, Is anyone aware if there is a global or business role setting that will allow "follow" requests to automatically be approved regardless of the Owner of the Account or Employee that is...
View ArticleDisplay failure in Service Category Catalog
Dears, using Silverlight, when I try to edit / add Service Cat. Catalogue i face with a display failure shown in prt scns.In selection "All Catalogues" the table is unavailable, unsearchable and...
View ArticleAlternative item in Sales Quote
Hello, how can we create an alternative item in sales quotes like in ERP? We only have the function "higher-Level item", but when we use this the total value of the sales quote will habe all positions....
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Acess restrictions
Hey community, Im tryng remove sales leads from one Business Role. Read acess is restricted and no write acess. Why this don´t have impact on menu? What I need to do? Best regards, Bruno Tiago
View ArticleExstantion field in the account creation
Hello! I wonder if it is possible to add an exstantion field in the account creation. I have already added such field in account details view, but I can't find a way to put in screen you see after...
View ArticleAction field in Sales Data
Hello! I'd like to delete an incorrect Sales data from Sales Data view of Account details in Production tennant, but there are neither Delete button nor Action column on this screen. I tried to switch...
View ArticlePing Test from C4C to HCI is failing
Request expertise inputs on the issue that we are currently facing while trying to do a ping test from C4C to HCI.We have setup the Basic Authentication for communication between HCI and C4C for...
View ArticleC4C Marketing Campaign Results
Hi All, We are looking at replacing the campaign tool from 'Campaign Monitor' to 'C4C Marketing'.At the moment there is a big setback and that is the details of the campaign results (metrics). C4C...
View ArticleHow is C4C Service Process carried out?
Hi All, How is the service process carried out in C4C?I mean what is the starting and ending point for service process in C4C. I feel confused due to lack of knowledge, excuse me if my question is...
View ArticleMultiple Outbound CTI Integration
Dear experts, for the C4C CTI outbound connection is possible to manage the call routing in order to be able to implement multiple CTI connections ?Is possible to add more attributes to the "dialOut"...
View ArticleLead deletion
Hi All, Is it possible that Can lead be deleted in SAP cloud for customer ? if yes how ? Thanks Regards Hemant Joshi
View ArticleSubmit set fields with ReadOnly property
Hi, Well my question is, if the fields that change when you click ( "Enviar" - Submit ), to read-only, can be editable again through the SDK. Some header fields for example become read-only as you can...
View ArticleSystem Responsiveness
We have users in 3 states. A frequent issue has been responsiveness of the system. I am working in our office on a LAN connection. I frequently get locked out or have to "refresh" from the browser....
View ArticleDoes internal pricing exist in Sales Orders as from the 1511 release? And can...
Hi, Based on the blog SAP Cloud for Sales Pricing i analyzed the functionality with regards to internal and external pricing and checked the settings in the upgraded (1511) tenant. So far intenal...
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Creating sales order from Service ticket follow-up
Hi Guys, I have a requirement where user can create "sales order" from service ticket page directly as follow-up. Currently there are only 4 options available as shown in below screen shot. I need...
View ArticleSector
Hey community, It is possible to add or remove sectors from the dropdownlist? If yes how? Best regards,Bruno Tiago
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