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Opening Quick Create(on selecting copy button on OWL) with the fields copied...
Hi Experts, I have business scenario in which I have to open the quick create in the owl screen by clicking on the copy button and fields should be copied from the selected record in the owl...
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Outbound call CTI - Simulation
Hi there, I would like to simulate a phone outbound call from C4C. How can I achieve it? I am using the CTI Adapter and there is only an option to simulate the inbound calls, that works fine and when...
View ArticleResolution Category for Ticket
Hi I want to know, where we are going to maintaining this Resolution Category for Ticket. as well how Service Category, Incident Category, Cause Category is going to be determined based on this...
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Unable to load Organization data from ECC to C4C
Hi Gurus, We are trying to post the organization data from ECC to C4C using PI, We have performed all the post configuration steps , such as code list mapping, ID mapping and we have also tried to post...
View ArticleNo document types for Leads only in SAP C4C
Hi Experts, I am using SAP C4C 1605 version system and i can't see any document types for 'LEADS' especially to configure a new lead type as per client's requirement. Is still SAP is working on this...
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Unable to create BP data from C4C to ECC
Hi Gurus, We are trying to replicate the BP data from C4C to ECC and facing a lot of errors. First of all we have setup the connections from C4C to ECC and have ensured that data flows from C4C to PI...
View ArticleHow to Restrict access to C4C with an IP range ?
Hi experts, I would like to know if it is possible to restrict the access to C4C by defining a range of IP that are allowed (a kind of "white list") and a list of values that are forbidden (a "black...
View ArticleIf a mobile device installs C4C app, can we get the current device...
Dear Experts, If a mobile install C4C app ,can we get the device GeoCoordinates including latitude and longtitude ? I’d like to use this location in Cloud Application Studio? Thanks a lot Br Misher
View ArticleGoogle+LinkedIn Integration with SAP C4C
Hi Experts, Is it possible to integrate SAP C4C with google plus and linkedIn as 1608 update is out but still I can't find any integration enhancements with thesetwo platforms. Is there any other way...
View ArticleLocking workcenters in C4C
Hi,is it possible to lock a workcenter temporarely in C4C? We have to make sure that one of the workcenters is not used for a couple of hours.We have to do this once a month to avoid changes from the...
View ArticleIntegration of C4C with Facebook
Hi, I followed the respective steps to make the settings in facebook and then doing settings in C4C.And connectivity was established too but I was not able to send or receive the messages either...
View ArticleAutomatic initial response after a ticket has been received
Hello everyone, Could you please help me with a couple of questions: 1. When an account sends a ticket to our service organisation, Is it possible to send and automatic initial responses once the...
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Interactive forms in SAP Hybris Cloud for Service
Hello everyone, Cloud someone please help me with some options for the following scenario: The bank authority requieres banks to provide its customer with a complaint form. By law, this form must...
View ArticleID mapping of many ERP Sales Org to 1 C4C
Has anyone tried to do ID mapping of multiple ERP Sales Orgs to 1 C4C Sales Org. So it would be something like this: ERP Sales Org C4C Sales Org---------------------...
View ArticleBP Replication from 1 ECC to Multiple C4C Number ranging -CVI
Hi Experts, can you please help me to understand how to define the number ranges for the BP while replication from 1 ERP to Multiple C4C (Bidirectional).We defined the number ranges (only one group)...
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Why a warning appearance when submit a quote?
Hi all, In C4C 1605 version , when i submit a quote , then a warning appear 'E-mail address is invalid: Not listed in allowed email domain.' Check it ,the customer e-mail is ok . Why ?
View ArticleSales Quotes - Clarify what progress 'Not Relevant' means in the quote
Hi Team, Could you please help me to understand how does the progress field work on the quote? It's possible to make configuration? Thank you Johnny
View ArticleSales Quotes - control output version of submitted quotes for customer
Hi team, How could we control version of document that are send to the customers? Thank you Johnny
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Creating a Mashup using third party REST service
Hi Experts, I have to create a Mashup in Service Tickets screen of SAP C4C in order to consume the REST API from a third party chat provider. Scenario: 1.I have to integrate Pandora Chat Bot which is...
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Contract, cannot input product price?
Hi all, In contract document interface, ITEMS tab , why here not have product price/ amount fields ?
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