Extensions on CTI Integration for Outbound Calls
Hello,for a Cloud for Customer implementation for both Sales and Service, we need to enable the Integration with the CTI environment in Outbound. For this purpose, we checked and shared with our Client...
View ArticleCreate an account from Outlook
Hi experts. Do you know if there´s a way to create an account from an email from Outlook instead a contact? Hope for you to helpe. Regards
View ArticleClik here to view.
Sales Quote e-mail sender address determination
Hello The sales unit address in the sales quote email that is sent to the customer is wrong. The employee is assigned to Sales Unit 0100 Virginia. The sales quote is assigned to Sales Unit 0100...
View ArticlePrice List Management C4C
Hi all, We are planning to manage price lists in C4C and then send them to ECC, with the Quote. However I am trying to find out in which Data Source we manage price lists in C4C. This is a business...
View ArticleAccess to C4C for a developer
Dear SAP experts, I'm a developer and I have few ideas to implement in C4C.But I can't get access to it.I need a development environment to start developing some things. Creating HTML mashups for...
View ArticleHow do you add a customer satisfaction survey to an email template used for a...
How do you add a link to a customer satisfaction survey to an HTML email used in a workflow rule? I have searched the documentation. Under E-mail Templates in the Administrative guide it states, "for...
View ArticleConversion of Milliseconds in to DateFormat(MM/DD/YY) in SAP C4C (ABSL coding)
Hi All,I am trying to convert milliseconds(1442918257658) into date format(Tue Sep 22 2015 10:37:37) in SAP C4C - ABSL code. I am using milliseconds data from JSON.Anyone have pointers much...
View ArticleCategories on activity type email?
Hello In my current cloud for Sales project we have a requirement around different business roles being able to assign different activity categories when creating and maintaining the activity types...
View ArticleClik here to view.
(Cloud Applications Studio) How to get information about parent/main ticket...
I would like to enhance the service ticket in C4C with an own view.In this custom view I would like to show the related tickets of a service ticket. Currently it is only possible to see the...
View ArticleActivity Plan As Mandatory in C4C
Dear All, I need to have more details about the flag "mandatory" for activity plan in C4C.I already know that in the routing rules it' s possible to set tasks and surveys as assigned automaticaly...
View ArticleYou are not authorized to access solution profile
Hi Experts, Can anyone help me understand about below issue. I had logged into C4C and navigated into business configuration and selected open activity list. System displays below message,"You are not...
View ArticleMaterial integration - "Material ID not valid; it does not fall within the...
Hello there! I'm getting the error "Material ID 3842401 not valid; it does not fall within the allowed range" in some material replications. 1) The material number range for external is configured to...
View ArticleERP Cockpit in Cloud for Customer
Hello guru's, We have activated the ERP Cockpit as described in the documentation:***From the details of the account on the Sales Data tab you can also launch the ERP Cockpit with Actions ERP...
View ArticleClik here to view.
How to find info in Community using Search box
Hi Since SAP switched to this new Search Powered by HANA functionality I have a difficult to no success rate when searching the Communities. Maybe I am not typing in the parameters correctly? Can you...
View ArticleMultiple Ship-to parties in sales documents
Hello people, in our C4C implementation I´m not seeing in sales documents an option available in ECC: partner determination by line item. When I insert a second ship-to in "involved parties" an error...
View ArticlePAYMENT TERMS CONFIGURATION VIS-AVIS SAP ECC PAYMENT TERMS
Hi expert team,In few months our company is connecting C4C to ECC directly. I have following questions on payment terms configuration and code list mapping. 1) On analysis for payment terms codes in...
View ArticleReplicate sales order from ecc to c4c
Hi experts, I have a problem in next scenario.I have a sales quote created in C4C, and it is replicated to ECC as sales quote too, then from this sales quote a Sales Order is created directly in ECC...
View ArticleClik here to view.
Lead workflow rule
Hi, We wanted configure a scenario where during the lead creation, email will be sent out to the lead (individual or contact) automatically. The email may contains the survey.However, during the...
View ArticleLeads only with existing clients by default
Hi pros, Where can I enable leads creation with existing account by default? or block creation of leads without a connection to an existing account? When you create a Lead you have an option to use an...
View ArticleClik here to view.
Sales target planning report error
Hi, I'm trying to create a sales target planning for all the employees under the same sales unit. I cant seem to show the Sales Target Vs Forecast by employee. Similar problem here -...
View Article