Email template for New Passowrd activation for a User
Hello ExpertsNeed some help and input if there is a way to configure a Customer specific email template which we can send to the users when we Generate a Password for a user Via Administration -->...
View ArticleCommunication C4C->PI SSL Error
Dear Experts,I have a problem to get the outbound communication for C4C with PI running.Every time i'm testing the outbound communication in C4C i get the following error: SOAP Runtime: SRT: Processing...
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Hana Cloud Portal - Integrated to Cloud for Service - Change Columns
Hi experts! Do you know how I can change the columns at the tickets tab on Hana Cloud Portal (integrated to Cloud for Service)? Like hide the column “Product Description” and Add another column (for...
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CTI Intergation issue
Hi,I followed the instructions in the CTI Guide to setup the CTI integration with C4C. When I simulate the call using the Adapter, I don't see the simulated call details in the Live Activity Pane. Am I...
View ArticleMaintenance Plans on SAP Cloud for Service
Hello All! I am trying to find more details and docs related to "maintenance plans on SAP Cloud for service but I found only this post:...
View ArticleC4C - Ticket survey report
Hello! I cannot find the standard data source or report for Ticket surveys. Can we have any idea of when it will be available on C4C? For a customer requirement, where the service agent should do...
View ArticleFile based integration with third party ERP
Hello, We have a potential customer project which would include integration with a third party (non-SAP) ERP.The problem we are facing is that the local ERP does not support web services, thus we are...
View ArticleHow-to create Service Request Note in Service Request from OData service
Hello dear C4C community, I am currently developing a portal in HCP connecting our C4C demo system with the Portal. I succeeded in creating tickets (Service Requests) from my UI5 application in the...
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Problems creating a Report Dashboard | Analytics - C4C
Hi all, Today i was trying to create a new dashboard but I wasn't able to complete the task After the third opcion on wizard "3.Variants" when i click on "Next" button, it selected the tab "4.Layout"...
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Check connection Service ping error Not Found (404)
Dears,I'm configuring the communication arrangement to send Customer from C4C to SAP ERP via HCI. The connection test return the message below: Error accessing service; Service Ping ERROR: Not Found...
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HCI:Unable to copy or download artifacts from Global package
Hi, Experts, I have been facing problem with HCI that I am unable to download artifacts or copy any package.currently my S-ID has the roles: Administrator, developer . even we tried with other two...
View ArticleAccess to C4C for a developer
Dear SAP experts, I'm a developer and I have few ideas to implement in C4C.But I can't get access to it.I need a development environment to start developing some things. Creating HTML mashups for...
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Latitude / Longitude is not Working.
Hello C4C Spartans,I observed there is "Check-in" & "Checkout" longitude and latitude functionality is available in C4C for "Visits" but it is not updating their values.And also I couldn't find...
View ArticleC4C Outlook add-in auto login
Hello everybody, A quick question about C4C Outlook Add-in. We use this add in with Single Sign On, but we need to press connection button each time we open Outlook. It would be better if the add-in...
View ArticleHow to orchestrate custom business logic and workflows in C4C
This morning I saw a great question on the SDK community about how to create scheduled tasks/jobs. This is one of many use-cases we support today via the KUT workflow engine and SDK scripts, BO exits,...
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SALES OFFICE ASSIGNMENT CHANGE AFTER ORGANIZATIONAL CENTRE/HIERARCHY INITIAL...
Hello SAP Community I have some doubts about Organizational Centre initial load from ERP to C4C In ECC i have the following configuration: i have the sales organization 2001 with two sales offices...
View ArticleC4C use for Employee Central Service Center and IT help desk ?
Hi , Did assist at the SAP Open MOCC @ open.sap.com , seems like C4C use for Employee Central Service Center form SF ?Can create a ticket , etc , .... seems like all functionality of SAP C4C are...
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SAP Cloud For Customer : Add Custom Document Type For Attachments in Account...
Hi Experts, I have requirement to add document type for the Attachment as shown below in COD_Account_TI screen. I have highlighted in yellow is it possible to add custom document type. 1) Where we...
View ArticleHybris integration , is SAP HANA Cloud Integration the tool to use ?
Hi , SAP C4C to/from Hybris . SAP C4C to/from non-SAP cloudHybris to/from non-SAP cloudSAP C4C to/from SAP ECCHybris to/from SAP ECCShould SAP HANA Cloud Integration be use for all those integration ?...
View ArticleMandatory fields for customer replication from C4C to ECC
Hi All, I am trying to create customers in C4C and replicate the same customer to ECC system using HCI as the middleware. When I create a customer in C4C, the corresponding idoc in ECC is failing due...
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