Hello Everybody,
I was working on the custo of the tab Individual Customer, I had a fail save (no big deal).
Then, I logged again, I opened Account -> Individual Customers but I can not read the informations about each IC, I have this message:
'An error occurred. If the error occurs after restarting the screen, open an incident.'
I opened one 2 days ago but no answer.
Could someone help me maybe?
Thank you
Dear colleagues,
We try to consuming SAP C4C SOAP Webservice via SSL from SAP ERP 7.4.
We have setup the communication scenario, system and arrangements.
We want to consume standard C4C SOAP Webservices : QueryCustomerIn, ManageCustomerKPI.
Our Problem is : We don’t manage the authentification. We tried to configure in ERP via SOA Manager and STRUST and imported different root certificates as well as C4C SSL certificates.
We accomplished to install the root CA, but got prompted using the proxy with password and username. Our target is to configure two way authentification.
We tried different SAP documentations and look up documents regarding possible WEBDISPATCHER and HCI but we want to avoid any interface-middleware, and just using the standard C4C SOAP.
Is it possible to setup an interface without middleware, to setup a direct diection with no third component such as HCI or WEBDISPATCHER.
Hi SAP Community,
We have an integration scenario where we want to replicate Identification Numbers on the BP (Accounts) from CRM to C4C.
Within the standard suite Interface: BP Replicate In, we found the Identification Node
Example:
BusinessPartnerSUITEBulkReplicateRequest/BusinessPartnerSUITEReplicateRequestMessage/BusinessPartner/Identification/PartyIdentifierTypeCode
However, I cannot find how to display this in C4C Accounts. There is no Identification numbers facet to enable via adaptation. How can we achieve this or is somehow missed by the product itself?
Thanks,
Vincent
Hi All,
Hopefully a simple question. When we create an Appointment in the C4C web, we select a client contact to add, when we hit save, the appointment goes into the employee's Outlook but the email is not sent to the client contact (yes, the client contact has an email address maintained).
Where do we go to configure C4C to send the client contact an email for the appointment?
Thanks in advance.
Hi All,
I'm looking for a report that shows usage of C4C, by login and time, and so far I've found the following.
In Silverlight --> Admin --> General Settings --> Usage and Response Time Statistics
The first report 'Usage Statistics' is ok from a high-level perspective
The other (beta) reports just open a blank screen to me. I think I've seen these in the past and they should be able to tell me who has logged into the system and their duration. Am I just dreaming or should this work...or is there another out-of-the-box report I can run to get what i'm looking for?
Thanks in advance
HI all,
I have had a question around how many objects (ownership, leads and opportunities) can you load at a time via the mass maintenance function in C4C?
Unfortunately I have not been able to find a number for this. Please let me know if you know what this could be.
Thanks,
Anouska
Dear all,
I use KUT and SDK together to do development.
I add two fields on Account through KUT. But when I enhance screen through SDK, I can not see these two fields.
And I can not find it when I wirte ABSL.
Seems a simple question, but I didn't find any material about it.
Does anyone know something about it?
Thanks & Regards!
Hi Friends,
I have created a data mashup and it's working fine. Now I want to make this mashup(named Google search) visible on screen by using Personalization But I can't see that mashup in the list of Mashup and Web services.(Screenshot for reference). Plz. help me how can I make this data mashup visible?
Regards,
Saurabh
Mashup 'Google Search'
Mashup not visible in mashup and web services
I have configured inbound email routing and configured email as cod.b2c.srpopt2@my3xxx.mail.crm.ondemand.com and the mail server is bouncing. The bouncer email response as below The email address that you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk. Any Help?
Hi Folks,
We are looking to replicate sales orders between CRM On Premise and C4C.
Is this possible with current release, We don't see any iflow for this replication.
Kindly confirm. Thanks.
Regards,
Keynes Austin
Hi,
Need some help.
Can anyone please share the steps for replicating customer master data from Hybris Commerce to C4C.
Regards,
Subhasish
Hi team,
How could we control version of document that are send to the customers?
Thank you
Johnny
Hello experts
I am unable to add the twitter handle of my customers to their respective account. I am adding the twitter handle to the customer page, and saving it.
But when I am again re-opening the customer master, the entry does not show, and hence I am unable to link the twitter handle of the customer to their account information. I am doing this to identify the account which is used to create a particular Social media message.
Also I am facing the following error when I try to edit the twitter field.
/SAP_BYD_UI_CT/Main/Support/UIDesignerPreview.QA.uicomponent and /SAP_BYD_UI_CT/Main/Support/UIDesignerPreview.QA.uicomponent marked as Application. Adapt if not correct or open an incident
Screenshots are attached for reference.
Kindly help.
Regards
Malay
Dear Experts, If a mobile install C4C app ,can we get the device GeoCoordinates including latitude and longtitude ? I’d like to use this location in Cloud Application Studio? Thanks a lot Br Misher
Hi,
I'm trying to integrate Snapengage and C4C and almost successfully done it.
I send or insert a chat link under the interaction of a ticket. When the customer triggers the chat link it gets connected to the chat room correctly and the agents and customers' conversations are OK.
Remark 1 : When the customer triggers the chat link, the agent have to be available. If the chat box isn't open on the computer of the agent, the agent don't receive a notification in Cloud for Service when a customer enter the chatroom in Snapengange.
How do I integrate a notification in C4S when a customer triggers the chat link?
Remark 2: Each time the customer triggers te chat link and start to chat, I receive an error in my mailbox:
When I look into C4S I see this error:
Can somebody help me to explain this errors and solve it?
Remark 3: Is there another (better) way to integrate chat with C4C? Do we have the functionality in C4C?
Thank you in advance for your help.
Kind regards,
Anne Taelman
We are having trouble getting the Outlook Add-In to work for some users. The software will install but when we sync the contacts the system is not creating the C4C Account and Contact folders. So nothing is syncing. Has anyone else seen this issue?
Hello,
is it possible to integrate an ldap system with C4C?
Our employees / users are stored in LDAP and we want to have an integration so users can be created / updated automatically in C4C.
In case it is not possible yet, is it planned for the future?
Are there any alternatives / workarounds?
The goal is to create / update the employees / users automatically - not manually!
Thank you and BR,
Roman
Hello All
Does anyone know how we can delete/change sales phases within our production tenant? We can do it in our test tenant, but not production. We thought it might be because our implementation is live, so we added Sales Cycle and Phases to a Change Project but the Delete button is still grayed out. If anyone has overcome this, please let me know.
Thanks!
Lisa
Hi,
We have a requirement where large number of users will be using the HCP for accessing online forms etc.
The backend system is C4C which will be used by core users only.
Now the portal users will need to be set up as contacts in C4C and assigned to particular accounts.
Is this mandatory?
As in our case most of these portal users are not the core users and won't be needing to access C4C at all.
Can you please help what we need to do in this scenario.
Regards,
Subhasish
Hi,
I followed the respective steps to make the settings in facebook and then doing settings in C4C.
And connectivity was established too but I was not able to send or receive the messages either ways.
was getting an runtime error message in the Job log mentioning "A Runtime error occurs for the channel, raise the incident with status FS"
can someone put some light on the same to resolve my problem.
Thanks & Regards,
Chinmay Tank