Hi Experts,
"Complaint Ticket for ECC order items" functionality is available in C4C 1502 version. I could not test in the system as it is delivered via SDK Template.
As per SAP documentation, below are the process steps to start with
1. Agent searches for ECC orders in 'Complaints processing' facet of ticket
2. Selects the complaint line items and copy items
3. Selected Items will be referenced in “Service & Repair” Facet
..........
Post above steps, how the complaint process is handled and looking for inputs on the below
how this ticket is transferred to ECC? (transfer button?)
where do we give input for returns/debit memo/credit memo/subsequent delivery? (In on-premise system we have an option to create an add additional line item for returns/memos/SD)
Thanks in advance.
Regards,
Srinivas