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Uploading ticket routing rules from excel

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Hi Experts,

 

We have been working on routing rules and have a requirement to upload routing rules in bulk instead of going it one by one. But there is no documentation or anything so that I can know what should be the format of excel sheet.Is it the only writing the values in each column in excel sheet and system will fetch each and every value automatically?  Can anybody share how to upload routing rules?

 

 

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Regards,

 

Pragati


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