Z fields in sales quote form
Dear expert, Please tell me, how can i add Z fields on template of the sales quote?.There is a configuration guide? Best Regards.MM
View ArticleDisallow delete phone calls if there is a value in one of the fields
Hi! I've got an issue.We need somehow not to allow users to delete a phone call if there is some value in one of Z-fields in phone call header. We cannot find a method, which we can use in studio.Or...
View ArticleChange the search result option in Ticket under Service Work Center
Hi, I want to hide some columns for the "All ticket" search results under Tickets in Service Work Center. Can anyone help with regards to how to do this? Regards,Subhasish
View ArticleCommunication C4C->PI SSL Error
Dear Experts,I have a problem to get the outbound communication for C4C with PI running.Every time i'm testing the outbound communication in C4C i get the following error: SOAP Runtime: SRT: Processing...
View ArticleUser Management - Material
Hi, Please help with e-learning/document/presentation/demo on user management in C4C. Regards,Vaibhav
View ArticleSales Order from Sales Quote
Dear experts, i won a sales quote but now i am not able to create a Sales Order from the "Sales Documents" tab. This because when i set as won the quote, the button "New" of Sales order has been...
View ArticleExternal Number Range for Customer Replication
Hello together, we have a problem while we want to change our number range for customer replication in the C4C. At the Moment the range is set from 07000000000 to 07999999999. The system has already...
View ArticleEmail Templates in C4C: Corporate, Branding
Hi community - what's the difference of a corporate and branding email template? I understand that a branding template can only be created as a document-based template (which makes sense). But what...
View ArticleC4C Quotation integration with 3rd party CPQ system
Dear All, Currently we have a requirement to integrate the C4C quotation with an existing 3rd party CPQ (configuration available) system of the customer, so that material configuration can be done with...
View ArticleMy Team - dotted line relationships
The 1508 video mentioned capability to handle “dotted line” relationships in the My Team structure. How does this work? I could not find documentation on this. Can someone point me to the...
View ArticleHow can I import Marketing Leads incl. products
Hello, our customer wants to import marketing leads to c4c (I told him not to use sales leads as they are marked as obsolete). Because there is no migration template for marketing leads, I told him how...
View ArticleIssue in setting up organizational work distribution rule
Hi, I'm trying to set up the organizational work distribution. But while setting up the rule for automatic routing of tickets I'm not able to find the organizational unit that I have just created. The...
View ArticleSome question: Approve process for Tickets
Hi All, I am trying to config approval processes for tickets but meet some problems here: 1: Using the default process, I am able to submit an approval. But the thing is before I submit the approval I...
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Facebook integration issues
Hi guys, I am currently following the Administrator guide instructions in order to add a social media channel. The problem I am facing is that the C4C app was designed to use the Facebook App API v 2.2...
View ArticleURLs for Direct Navigation to Service Tickets
Hi guys, I am trying to implement the functionality - Predetermining URLs for Direct Navigation as per the Administrator Guide. We need this for the Object - Service Tickets. However, the Item Type as...
View ArticleUnable to load multiple data records in std screen from web service response.
I am working on scenario where am getting Customer sales statistics for past one year from ECC and displaying it in C4C customer screen.I have created an embedded component and linked to Accounts page....
View ArticleDefault Coin
Hey all, When a sales rep insert expected value in an opportunity, he also need to choose a coin for this value from a drop-down list.We would like to restrict this list to USD only, and make it...
View ArticleDeactivate SLA for Service
Dear all,in our client's service scenario, SLA are not foreseen.I deactivated the previuosly set SLA but now the system gives me the following alert: Service level STANDARD_SLA (Standard Service Level)...
View ArticleSub Opportunities in C4C?
Hello Experts Can you create sub-opportunities in C4C? In my current project we have a requirement to create large opportunities at Wholesaler level, and then split the opportunity in to multiple sub...
View ArticleC4C CTI Integration
Hi, Does C4C CTI integration support Genesys telephony system? Can anyone share any information on this? Regards,Subhasish
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